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Conventional wisdom about conflict seems pretty much cut and dried. Too little Aw9^}k}UfD
conflict breeds apathy (冷漠) and stagnation (呆滞). Too much conflict leads to wgzjuTqwBF
divisiveness (分裂) and hostility. Moderate levels of conflict, however, can spark QZt/Rm>W0
creativity and motivate people in a healthy and competitive way. p24sWDf
Recent research by Professor Charles R. Schwenk, however, suggests that the @6}c\z@AxM
optimal level of conflict may be more complex to determine than these simple kM]?
generalizations. He studied perceptions of conflict among a sample of executives. U#d",s
Some of the executives worked for profit-seeking organizations and others for &hyr""NkAm
not-for-profit organizations. x_bS-B)%Y:
Somewhat surprisingly, Schwenk found that opinions about conflict varied G5bi,^G7
systematically as a function of the type of organization. Specifically, managers in o&fAnpia=
not-for-profit organizations strongly believed that conflict was beneficial to their r3_@ L>;
organizations and that it promoted higher quality decision making than might be nWmc
achieved in the absence of conflict. !
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Managers of for-profit organizations saw a different picture. They believed that rsOon2|
conflict generally was damaging and usually led to poor-quality decision making in }g5h"N\$o
their organizations. Schwenk interpreted these results in terms of the criteria for l3b$b%0'
effective decision making suggested by the executives. In the profit-seeking E/
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organizations, decision-making effectiveness was most often assessed in financial -:*PXu
terms. The executives believed that consensus rather than conflict enhanced financial |Tf}8e
indicators. =36vsps=
In the not-for-profit organizations, decision-making effectiveness was defined \,ir]e,1
from the perspective of satisfying constituents. Given the complexities and 9k& lq$
ambiguities associated with satisfying many diverse constituents executives perceived ol:,02E&
that conflict led to more considered and acceptable decisions. `-qSvjX
31.In the eyes of the author, conventional opinion on conflict is________. &