第二篇 >DeG//rv
Conventional wisdom about conflict seems pretty much cut and dried. Too little !VUxy
conflict breeds apathy (冷漠) and stagnation (呆滞). Too much conflict leads to E$"( :%'v
divisiveness (分裂) and hostility. Moderate levels of conflict, however, can spark P#H|at
creativity and motivate people in a healthy and competitive way. /R7qR#
Recent research by Professor Charles R. Schwenk, however, suggests that the
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optimal level of conflict may be more complex to determine than these simple O *^=
generalizations. He studied perceptions of conflict among a sample of executives. STmn%&
Some of the executives worked for profit-seeking organizations and others for (ds-p[`[m
not-for-profit organizations. a=}JW]
Somewhat surprisingly, Schwenk found that opinions about conflict varied 8@S7_x
systematically as a function of the type of organization. Specifically, managers in q|,cMPS3
not-for-profit organizations strongly believed that conflict was beneficial to their bkk1_X
organizations and that it promoted higher quality decision making than might be ug*#rpb
achieved in the absence of conflict. <;}jf*A
Managers of for-profit organizations saw a different picture. They believed that 6yEYX'_
conflict generally was damaging and usually led to poor-quality decision making in tr3Rn
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their organizations. Schwenk interpreted these results in terms of the criteria for (GB2("p`
effective decision making suggested by the executives. In the profit-seeking <>\s#Jf/
organizations, decision-making effectiveness was most often assessed in financial Ba==Ri8$
terms. The executives believed that consensus rather than conflict enhanced financial C;7?TZ&x