第二篇 r24\DvS
Conventional wisdom about conflict seems pretty much cut and dried. Too little ?&whE!
conflict breeds apathy (冷漠) and stagnation (呆滞). Too much conflict leads to &(5^vw<0
divisiveness (分裂) and hostility. Moderate levels of conflict, however, can spark 7bgnZ]r8t
creativity and motivate people in a healthy and competitive way. 1TK #eU
Recent research by Professor Charles R. Schwenk, however, suggests that the r~S!<9f
optimal level of conflict may be more complex to determine than these simple >XD02A[
generalizations. He studied perceptions of conflict among a sample of executives. 2 ||KP|5@
Some of the executives worked for profit-seeking organizations and others for 3Ew"[FUs
not-for-profit organizations. X";QA":
Somewhat surprisingly, Schwenk found that opinions about conflict varied '0'"k2"vC
systematically as a function of the type of organization. Specifically, managers in yDCooX0
not-for-profit organizations strongly believed that conflict was beneficial to their b9W<1eqF
organizations and that it promoted higher quality decision making than might be ~ERRp3Ee?
achieved in the absence of conflict. +t7c
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Managers of for-profit organizations saw a different picture. They believed that 1jZDw~
conflict generally was damaging and usually led to poor-quality decision making in !7O=<